How to update an email address in Guestfolio

If you need to update the email address of a subscriber in Guestfolio, there are several ways to do it depending on the status of the subscriber.

Subscriber has a current or future reservation.

Guestfolio will import any change in a reservation's details, including an updated email address until three days after the reservation has checked out.  As such you can simply update the email address in your PMS system and it will be automatically updated in Guestfolio on your next data import.

Subscriber doesn't have a current or future reservation and/or doesn't have any past reservations.

In this case you can amend the subscriber’s email address with the invalid email address by accessing the guest’s Profile (either by using the ‘search’ bar at the top of the page or finding them on your Guest Profiles page). The following steps will guide you through the process:

  1.  Locate the subscriber you wish to update and select to view their profile. 
  2. Click on the ‘Edit Profile’ option on the following page.
  3. Enter the new email address into the field provided.
  4. Finally, click ‘Save Profile’ and the guest’s email address will now be updated.