How to add, manage and remove user accounts

If you are a manager you can add accounts for other users. Other roles are able to update their own user details.

  1. Log in to your Guestfolio Dashboard (you will require your current username and password)
  2. Click the gear icon in the top right menu and select “Hotel Settings”, followed by “Manage Your Users” on the subsequent page.

Creating a new user

  1. Click "create new user" button from the top right. 

  2. On the create new user screen, fill in the fields as required, email addresses are unique so you will need a separate email address for each user.
  3. "Manager" role allows full access where "Frontdesk" users can view and respond to guest requests only. More on user roles.
  4. Click "Create User"

To manage your existing users or change a password

  1. Click the name of the user you wish to edit.
  2. On the edit user screen, fill in and update any the fields as required. You can leave the password field blank unless you wish to change the users password.
  3. Click "Update User"

To remove and delete a user account

  1. Click the name of the user you wish to edit.
  2. Scroll down to the Account Status field and change this from Active to Inactive
  3. Click "Update User"

This will make the user inactive and the they will no loner be able to log in. If you want to fully delete the user please contact Guestfolio support.