What do the email status messages mean?
You may see emails with certain statuses attached to them within your Guestfolio account. Below are their meanings.
|Processed||Message has been received and is ready to be delivered.|
|Dropped|| You may see the following drop reasons:
|Delivered||Message has been successfully delivered to the receiving server.|
|Deferred||Recipient’s email server temporarily rejected message.|
|Bounced||Receiving server could not or would not accept message.|
|Opened||Recipient has opened the HTML message.|
|Clicked||Recipient clicked on a link within the message.|
|Spam Report||Recipient marked message as spam.|
|Unsubscribe|| Recipient clicked on messages’s subscription management link.
|Won't send||Will not send in the future, check info for explanation.|
|Did not send||Did not send in the past, check info for explanation.|
|Pending||Email will send in the future, schedule will tell you when.|
|Time window past||Send time elapsed before the booking was created, eg a same day reservation wont get pre-arrival emails.|
|Check email address||Invalid or not in use email address, normally a bounce.|
|Conditions||Rules applied to email stopped it from sending, eg rate codes, dates etc.|